BCL Automotive

Reviews about BCL Automotive

• Alandra Greenlee

  Jan, 21 2018
  ★ ☆ ☆ ☆ ☆
  I will never forget this experience. The first driver they sent out gets a 0. I would give the second driver 5 stars. Allow me to explain. My keys had been stolen while I was out of town, and I needed my car unlocked to see if a spare was inside (and if not, I had to have it towed to dealership).
  
  The first driver showed up and literally shook his head when he saw me. When I showed him my car was in a garage, I asked if his truck would make the 8'6" clearance. He responded with "do I look 8'6"?" I, of course, have no idea how tall 8'6" is visually. Sure, give me 6'4" or a reasonable tall human height and I can guess. I don't know anyone 8'6". I responded with "I don't know" and he said "no" and drove forward. He was blocking the garage and someone was trying to get out, so she honked at him. I then wasn't sure what he wanted to do, so I asked if he was going to try to get into the garage. He responded, but I couldn't hear him over the diesel engine, so I came closer and said "what?" He said "YOU KNOW WHAT, I DON'T DEAL WITH ATTITUDE OR ARGUING. I DIDN'T LOSE YOUR KEYS!" and he then drove away.
  
  I'm sorry, this was completely unacceptable. I have no idea what happened. And I didn't lose my keys either? I tried calling him to clarify things, but he didn't pick up. I hope BCL no longer employs this driver.
  
  I called BCL again and told them what happened and they sent another driver, who was very nice and understanding of my situation. I hope that whatever the first driver was going through internally has passed and that he did not take out his anger on other people.

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